Claim Technical Assistant

Chubb is currently seeking a Workers’ Compensation Claim Technical Assistant for our West Region. The successful applicant will be providing advanced technical support to our claim representatives and examiners for multiple jurisdictions.

• Assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e., benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for assigned states.
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Collaborate with peers in region to ensure adequate coverage during vacations or absences.
• Organize, summarize, and update materials as needed (e.g., legal pleadings, deposition transcripts, financial documents, etc.)

• Prior clerical and technical experience in researching and indexing data are preferred but not required.
• Proficiency with Microsoft Office Products.
• Experience in a fast paced, fluid environment.
• Strong communication and telephonic skills.
• Knowledge of medical terminology is a plus but not required.
• Knowledge of bill processing is a plus but not required.
• Knowledge of claim handling is a plus but not required.
• College degree in any area of study is preferred.

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.